Terms of service
Last updated: [21/11/2025]
Welcome to Zarava (“we”, “us”, “our”).
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service.
Please read these Terms carefully before using our website.
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1. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to copy, sell, resell or exploit any portion of the Service without written permission from us.
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2. Online Store Terms
By using our site, you confirm that:
• You are at least the age of majority in your region
• You provide accurate and current information
• You will not use our products for illegal or unauthorized purposes
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3. Product Information
We make every effort to display product colors and images accurately.
We cannot guarantee that your screen’s display will be perfectly accurate.
We reserve the right to:
• Modify products
• Discontinue items
• Change prices at any time
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4. Orders & Billing Information
We may refuse or limit any order placed with us.
We may also cancel orders if:
• Address cannot be verified
• Payment issues occur
• Fraud is suspected
You agree to provide complete and accurate:
• Billing information
• Shipping information
• Payment information
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5. Pricing & Payments
All prices are listed in GBP unless otherwise stated.
We reserve the right to update prices at any time without notice.
Accepted payment methods include major credit cards and other secure payment providers such as PayPal, Klarna, Apple Pay, etc.
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6. Shipping & Delivery
Shipping times shown at checkout are estimates and may vary based on location, customs, and carrier delays.
Zarava is not responsible for:
• Delays caused by customs
• Delays caused by courier services
• Incorrect shipping addresses entered by the customer
For full details, see our Shipping Policy.
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7. Returns & Refunds
We offer a 30-Day Money Back Guarantee.
To be eligible:
• The item must be unused and in original packaging
• You must request a return within 30 days of receiving your order
For defective or damaged items, we provide free replacements.
See our Refund Policy for full details.
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8. Prohibited Uses
You may not use the website or its content:
• For any unlawful purpose
• To violate international or national regulations
• To infringe on our intellectual property
• To transmit malware or harmful code
• To collect personal information unlawfully
Any breach will result in immediate termination of your account or access.
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9. Accuracy, Completeness & Timeliness of Information
We are not responsible if information made available on this site is inaccurate or incomplete.
Material on this site is provided for general information only.
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10. Third-Party Services & Links
Certain content, tools, or services may come from third parties.
We are not liable for third-party materials, websites, or services.
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11. Personal Information
Your submission of personal data through the store is governed by our Privacy Policy.
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12. Errors, Inaccuracies & Omissions
Occasionally, information may contain:
• Typographical errors
• Inaccuracies
• Omissions
We reserve the right to correct any errors or update information without prior notice.
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13. Disclaimer of Warranties
We do not guarantee:
• Uninterrupted service
• Error-free service
• That the results will be accurate or reliable
Use of our service is at your own risk.
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14. Limitation of Liability
Zarava shall not be liable for any:
• Indirect
• Incidental
• Special
• Consequential
• Punitive damages
arising from your use of the Service or products.
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15. Indemnification
You agree to indemnify and hold Zarava harmless from claims or demands arising from your breach of these Terms.
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16. Changes to Terms of Service
We may update these Terms at any time.
Your continued use of the website means you accept any changes.
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17. Contact Information
For questions about these Terms, contact us at:
📧 support@zarava.com